Refund policy

Refund Policy

 

We want you to be completely satisfied with your purchase. Please review our policy below regarding returns, exchanges, and refunds.

Eligibility for Returns

Returns are accepted only if the item was damaged at the time of delivery. You have 14 days from the date of receipt to submit a return or exchange request under these circumstances.

Please Note:

• Any damage caused by the buyer will be assessed on a case-by-case (per item) basis.
• For exchanges, you are only responsible for the shipping fee, which is 25 AED.
• All exchange shipping fees must be prepaid online via card payment or bank transfer. For returns, the shipping fee may be deducted directly from your refund amount.
• If the product itself has been damaged by the buyer (this excludes packaging), we are unable to offer a return or refund.

Damages & Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and make it right.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be automatically issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

To start a return, please contact us at emeraldcrestllc@gmail.com.